Frequently Asked Questions
Everything you need to know about our comfort-driven footwear, shipping, and returns.
How do I determine the right shoe size for me?
We recommend using our printable size guide located on each product page. Our footwear typically runs true to size, but we suggest sizing up a half size for pointed-toe styles or if you plan to wear thick socks.
What is your return policy for worn shoes?
We offer a 30-day return policy for all unworn merchandise in its original packaging. If you believe your shoes have a manufacturing defect after wearing them, please contact our customer service team to initiate a quality claim.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your order sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Dr. Scholl's shoes suitable for medical conditions like plantar fasciitis?
Many of our styles feature anatomical cushioning and arch support designed for comfort. However, we recommend consulting with a healthcare professional to determine which specific features are best for your unique foot health needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Afterpay for eligible orders.
How should I clean and maintain my shoes?
For leather styles, use a damp cloth and mild soap. For suede, use a specialized suede brush. We do not recommend machine washing our footwear unless the specific product description explicitly states it is 'Machine Washable'.